Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@tonosho.com. Returns must be authorized before being sent back. Items returned without prior authorization may not be accepted.

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer. If the item is defective, damaged, or incorrect, please contact us and we will provide appropriate return instructions.

Damages and issues
Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom or personalized products cannot be returned unless they arrive damaged, defective, or incorrect. Gift cards and items marked as final sale are also non-returnable.

Exchanges
The fastest way to receive a different item is to return the original item, and once the return is accepted, place a separate order for the replacement item.

European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days, subject to applicable law.

Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional processing time.